Highland Hospital’s Mission
We are on a mission! Our mission for our organizations is to provide high quality behavioral health services for children, adolescents and adults in a caring environment. Sounds simple right? Enter organizations that function 24/7, deal with real people with real problems who are not passive recipients of care, and are the most complex that you can imagine, and it’s not so simple. So how do we meet our mission?
We are currently examining our organization as compared to other high risk industries like aviation and nuclear power. What do they do that we can adopt in health care to become highly reliable organizations and meet our mission? That’s our current journey, and it is a journey about reliability, processes, team work, and standardization. While we are already good at these, we can always get better.
Our leadership team met at a retreat today to discuss and plan our journey. Stay tuned and we will share our journey with you– bottom line, we can and do meet our mission every day, but can always do it better. That’s always our goal!